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Before you place an order, we must confirm you are physically present in the state you are ordering in. If you are unable to verify your location, please try these troubleshooting tips:

• Turn your wifi off and on

• Ensure that you have location services enabled on your device and browser

• Ensure that any VPNs, proxies, or remote desktops are disabled on your device

• Clear browser history and all cookies

• Restart your device and try again

For mobile safari or wired connection issues, please try these troubleshooting tips:

• Different device or our App

• A wireless connection

If you’re still unable to place your order, get instant support by clicking here, messaging us directly, or emailing our team at Success@Lotto.com.

Please ensure you are using a valid Visa™ or Mastercard™ and the correct card details have been entered. Apple Pay®, Discover℠, Paypal™, and Venmo™ are also available payment methods.

If everything seems right but you are still experiencing issues, please try to use another card. We also encourage you to reach out to your card provider to find out if they process payments for lottery courier services, as some don’t.

Customers can place orders for Scratch Tickets 24 hours a day, 7 days a week. 

Fulfillment times vary depending on when you place your order. You will receive a confirmation email immediately, and our team will process your order as soon as possible. Please be aware that orders placed late in the evening or overnight will be processed the following morning.

You can order up to ten (10) scratch tickets in a single order, while supplies last. 

Don’t miss out on your chance to win! Since scratch ticket inventory is limited, Lotto.com reserves your tickets for up to ten (10) minutes to allow you to complete your order. Once the time has expired, the scratch tickets will no longer be reserved for you.

The Santa's Cash Surge Scratch game can be enjoyed for $10 plus applicable fees.

To win the Santa's Cash Surge scratch game:

• Match 3 identical symbols in the same SPIN, win the PRIZE shown for that SPIN.

• Match 2 identical symbols and a “SNOW GLOBE” symbol in the same SPIN, win 10 TIMES the PRIZE shown for that SPIN.

• Match 2 identical symbols and a “PENGUIN” symbol in the same SPIN, win 20 TIMES the PRIZE shown for that SPIN.

• Bonus Spots: Reveal a “CANDY CANE” symbol in any BONUS SPOT, win the PRIZE shown for that BONUS SPOT.

Santa's Cash Surge has a top prize of $100,000.

If you have won big, congratulations!

Winnings of $501 or more must be claimed directly with the State Lottery. Should you win, Lotto.com will contact you regarding the state and secure delivery of your winning ticket.

Prizes must be claimed within 180 days after the game is closed. Any prizes not claimed within 180 days of game closure will be declared void.